Customer Agility Framework ™ contains two missing links in organisational life cycle firstly “what work should be done, for what predefined outcome” and secondly “how can work be qualified as impactful and meeting the outcome”. As Artificial Intelligence becomes pervasive is it serving your organisation or your competitors? More details about the Business Impact of AI can be drawn from our companion website to contact us please use the form on this website.
Customer Agility Framework ™ defines how to use AI effectively from Insight to Outcome, through the Customer (user), Business and Technical North Star’s to provide decision point information for your whole organisation.
Customer Agility Framework ™ focuses on customer journey based organisational design that own products, services and the way to run and change them though a single software system. This system of Work Orchestration contains all the work and provides all the metrics required to understand the Flow of Work and its direct Fiscal Impact as Return on Investment (ROI) and Value For Money (VFM).
The Target Operating Model below describes how agile may be applied to any organisation with a clear focus on a Stage 1 approach. This blueprint shows the current state of most organisations from all sectors with a separation of business and technical capabilities. Transformation is a journey, unique to each organisation, agile maturity means that every organisation needs to carefully consider their transformation strategy, communications, planning, support and implementation.
AI Organisational Design Consultancy is built on the Customer Agility Framework™, extending its principles into the AI era. The creators of the Framework have launched a dedicated consultancy that applies Large Language Models (LLMs) directly within the organisational structures defined by Customer Agility. This extension shows organisations exactly how to embed LLMs into their operating model so they deliver measurable business value. The approach unlocks value by making the unique, experience‑based knowledge held by people accessible, structured, and actionable through AI‑enabled systems. https://organisational-design.com/
